Cancellation Policy
We act on your instruction to request cancellations with the airline or hotel under their rules. Our service fee covers handling and communications.
Key points
- Provider rules prevail: fare conditions and hotel rates define eligibility for refunds or credits.
- Service fee is quoted in advance and is non-refundable once the request is submitted.
- Refund timelines vary by provider (often 7–90 days). We follow up regularly on your behalf.
- No-show bookings are usually non-refundable; we can still request goodwill waivers.